It is the first new university campus to be built in scotland for over 30. Knowledge management has become a new concept and an important aspect for business. All work contributed to this book is new, previouslyunpublished material. Ecotechnology research centre d70569 stuttgart bedford, mk43 0al karin. Knowledge management at bp knowledge management best. Knowledge management cases in asiaa case study on the. What is ccmcs case management body of knowledge cmbok. Case study resources in business strategy and other management education subjects. The analysis has been done by using several knowledge management theories. Student selfadministered case study learning objectives. It includes five case studies of its use in dealing with the confusing situations that incorporate human, organizational and technical aspects. The knowledge management society in the basque country is using case studies as an aid not only to teaching but also to collaboration between agents of the management system, the final aim being to make people aware of new ideas in management. Results showed that the most critical factors that impact on knowledge transfer and knowledge sharing were the motivation and the trusting relationships. In the knowledge management toolkit, tiwana 2000 states that knowledge is a fluid mix of framed experience, values, contextual information, expert insight, and grounded intuition that provides an environment and framework for evaluating new experiences and information p.
Salford centre for research and innovation, university of salford, maxwell building, greater manchester, uk, m5 4wt. Knowledge management in support of organizational learning. This case studies publication cultivates the spirit of learning from one another. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted resources and tools. Home case studies 5 big companies that got knowledge management right. Creation of innovation by knowledge management a case.
One can learn good strategies the company used to achieve their goal because they first demonstrate how the company used to be and the strategies used to overcome the problems. The knowledge management solution was implemented to solve a particular knowledge sharing issue within the organisations concrete pumping business. Survey of knowledge management dimensions and creativitya case study in this model km is independent variable and creativity is the dependent variable. But the correlation between different dimensions of knowledge management and those of social capital in this company is not at optimal level. Journal of economics, business and management, vol. The case study method, more than any other, requires judgement and intellectual rigour, analytical and decisionmaking skills. Knowledge management is the process of capturing, distributing, and effectively using knowledge.
Scarbrough and swan 1999 present several case studies in knowledge management, successful and unsuccessful in their respective knowledge management projects. Participating firms in it and tourism used knowledgeintensive services to make changes within their firms. Km is identified as a framework for designing an organisations strategy, structures, and processes so that the organisation can use what it knows to learn and to create economic and social value for. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. The role of aesthetic reasoning in knowledge management. I have investigated different processes and strategies that are used for information distribution. As a result of this case study, the structure of knowledge management must at. Management case studies private landowner, charlotte, vt ctrl click to go to case study charlotte prior to treatment, the wooded areas were very heavily infested with shrub honeysuckles and common buckthorn and a few plants of japanese barberry. Supported by case study examples from several companies, descriptions of six emerging knowledge management strategies discovered during. Baseline and it sister publication, cio insight, have done several knowledge management case studies over the years.
Cio insight, have done several knowledge management case studies over the years. A case study of knowledge sharing strategies in indonesian university libraries nove e. Case study from mongolia bolormaa demchig the institute of finance and economics, peace avenue5,ulaanbaatar 381, mongolia abstract main purpose of this. Knowledge management km case study context inadequate information systems in low and middleincome countries can compromise the availability of accurate data on human resources for health hrh. How knowledge workers cope with large amounts of information. Knowledge management at accenture case solution and analysis.
Knowledge management at accenture case solution,knowledge management at accenture case analysis, knowledge management at accenture case study solution, accenture has long been regarded as a leader in knowledge management, received the award for many years. Collaborative knowledge management a construction case. A case study of knowledge management implementation for. Knowledge management km case study context pathfinder international is a sexual and reproductive health and rights nongovernmental organization ngo working in 26 countries worldwide with nearly 1,000 staff members. Dec 21, 2009 knowledge management in organizations. Senior manager to erp project implementation has worked by the start to the selection of the system. The concept of knowledge management has been prevalent in the business sector for decades. Knowledge management capability level assessment of the.
Using the url or doi link below will ensure access to this page indefinitely. The project could use a knowledge database with cases, associated with an electronic. Telecommunication company of kashan solouki1 mohamad shekarriz2 javad kianoosh3 davood razi4 mahdieh5 1master of business management 2payame noor university, barzok, iran university, iran. As i read the story, it painted a clear picture for me of the importance of knowledge management km at large. Knowledge management in small and micro organisations. The work presented in the case study refers to the work carried out by the first author when employed at pochins plc case study organisation.
A case study of knowledge management implementation for information consulting company international journal of the computer, the internet and management vol. The opinions expressed in this publication do not necessarily. Collaborative knowledge management a construction case study bhargav dave, lauri koskela. The opinions expressed in this publication do not necessarily reflect the official view of the apo. Purpose to analyze the crucial role that enablers play in carrying out knowledge management within the enterprise. Challenges to km at hewlett packard china hello pals, we, calvin herryson 1601219681 carllos sugianto 1601249974 cindy febriana. Considering the critical shortages of health care resources in low and midincome countries, it is crucial.
A case study of km implementation in the department of the navy by alex bennet1 and dan porter2 1u. Bps senior executives have given high profile and consistent backing to the process of implementing knowledge management most activities or tasks are not one time events whether its serving fuel at a service station or drilling a well we do the same things repeatedly. Plants ranged in size from small seedlingssaplings to mature, fruiting plants. A new model for the enterprise information portal northern light. According to hicks model the four dimensi ons of km are. This ebook is created by fortyone education students at the university of hong kong. Challenges to km at hewlett packard china hello pals, we, calvin herryson 1601219681 carllos sugianto 1601249974 cindy febriana 1601226150 dellia anggraeni. Put briefly, information by itself is only of use if it is. Knowledge management km case study we wanted an equal sharing of ideas and knowledge across the network in a way that was different than when individuals were just participating in our courses. We therefore challenge our colleagues and all readers of this publication to continue using this platform to share better practices and city knowledge assets.
Due to the new threats and challenges faced by the construction industry today, construction. Over the years, though, the islands of knowledge d. There are many taxonomies that specify various kinds of knowledge. Although there has been a great deal of recognition in the business world that information and knowledge management can be vital tools in organizations, it is only recently that educational administrators and teachers have begun to look at how they might use information systems to assist in creating effective learning environments. Pdf a case study on knowledge management adoption in mexico. Desai, jhj school of business, texas sourhern university houston, texas 77004, 7 37279. Bridging people, enterprise content and business processes atkins case study manal rayess manal. Project management was the only knowledge intensive service that was not outsourced by any of the participating case study firms. Only recently has knowledge management been receiving attention by the health care sector, in part due to the ever growing amount of information that health care practitioners must handle. A case study abstract researchers in the is field view itenabled knowledge management solutions as novel approaches to the stimulation of creativity and innovation in postindustrial organizations. Knowledge management at accenture case solution, knowledge management at accenture case analysis, knowledge management at accenture case study solution, accenture has long been regarded as a leader in knowledge management, received the award for many years. This book presents ten company case studies, taken from various fields of business. Since researching and consulting on knowledge management from the mid1990s, i have collected over 400 examples of knowledge management in practice in organizations large and small around the world.
For reproduction of the contents in part or in full, the apos prior permission is required. Knowledge management cases in asiaa case study on the effects of implementing a customer knowledge management system to a public transport corporation from wikibooks, open books for an open world sustainable knowledge management. Case studies 200641 7 the relocate project queen margaret university college introduction queen margaret university college qmuc is building a new campus at craighall, on the outskirts of edinburgh, to replace its existing sites. Knowledge management in cybercrime investigation a case. Department of navy deputy chief information officer for enterprise integration 1 cochair, federal knowledge management working group 2u. A case study of knowledge management in a large software company. This case study demonstrates the importance of knowledge sharing. Pdf case studies in knowledge management researchgate. Results showed that the most critical factors that impact on knowledge transfer and knowledge.
A case study of physicians at work at the university hospital of northern norway gunnar ellingsen university of tromso, tromso, norway gunnar. A knowledge management case study in developing, documenting, and distributing l earning 23 brigette mcgregormacdonald, marsh inc. Saranya and theodoulidis, babis, knowledge management case study. Towards a knowledge based work atmosphere overview we have aimed at making atkins a knowledge based and. I am sure many of you have been following the the gm ignition switch recall. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. Download case study on dells supply chain strategy pdf, scm case studies, dell direct model. A simple case study on core concepts of technology management. Knowledge management as an important tool in organisational. This book is about making a knowledge management strategy for a chemical lab called buckman laboratories. Case studies in knowledge management roberto igarza. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Pathfinder, like other ngos, has an internal library collection and access to a wide range of online resources, but technical staff. Key words construction projects, knowledge management, complex systems, problem solving, soft.
A knowledge management case study in developing, documenting, and. Collaborative knowledge managementa construction case study. Student selfadministered case study principles of management. It firms were more likely than tourism firms to use. Pdf a case study on the implementation of a knowledge. Knowledge management as an important tool in organisational management. Knowledge management and innovation in service companies. A case study on assessing the readiness of professional services company to. Apqc is the leading source for innovative thinking and the latest research in knowledge management km. Cmbok is an online resource tool developed by the commission for case manager certification the commission for all case managers and other health care professionals across all practice settings. Lessons from the business sector for successful knowledge. Model for knowledge management in small companies case study.
Knowledge management cases in asia wikibooks, open books. The cases described here provide detailed examples focus. Here we invoke five that show how organizations of various shapes and sizes overcame the deployment challenges they faced. Towards a knowledge based work atmosphere overview we have aimed at making atkins a knowledge based and knowledgeready organization by bringing country or region. Nov 30, 2012 interview session has been conducted for the research purpose comprising a case study on knowledge management practices in the erp projects of the organization. Investigating the impact of social capital on knowledge. A case study on knowledge management adoption in mexico.
Probably no better or more succinct singleline definition has appeared since. It contains actual cases of km application in various asian organizations, which includes the beverage industry, a law enforcement unit, a public transport corporation, the telecommunication industry, a nongovernment organization, a school, and a chinese dining corporation. Participating firms in it and tourism used knowledge intensive services to make changes within their firms. Designmethodologyapproach this research uses the method of a case study. Exploring the reality of knowledge management systems. Collaborative knowledge management a construction case study. This is a step towards becoming a true learning organisation that strives to be a world class african city. Having a cop in lieu of a formal course created a shift in the relationship the participants had with us, and with each other as well. Information and knowledge management 2 data information applied for a purpose. Oct 10, 2015 knowledge management at at kearney case study 1. Knowledge management case studies are important because the organizations share their success stories and failures. After the analysis, some suggestions have been given for the company and tried to formulate and.
Investigating the impact of social capital on knowledge management development the case study. A knowledge management strategy oriented to innovation 163. Knowledge management case studies articles providers edge. Teaching methods based on ausubel case studies at the knowledge management society. Knowledge management at accenture case solution and. Creation of innovation by knowledge management a case study of a learning software organisation karin auernhammer annette leslie mark neumann fiona lettice fraunhofer iao cranfield university nobelstr. Knowledge management cases in asiaa case study of how. For our research work we used the case study inquire. Through this example, it is easy to understand how to establish a fundamental knowledge management model, i. Then, we will conduct a case study for a t information consulting company. The washington post has an interesting article on what happened the other day.
Case study resources in business strategy and other. Purpose to propose a holistic framework for understanding the knowledgemanagement km gap. Case studies for small and medium enterprises pdf 1. Project management was the only knowledgeintensive service that was not outsourced by any of the participating case study firms. Knowledge ownership in the private and public sectors in thailand. The results show that the presented model in this study is approved.
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